Desktop & End-User Support
Presented By
Desktop Support Team
Revision
v2.0 / 2026
Teams depend on reliable tech to stay productive. Even small issues lead to hours of lost revenue. We provide quick and efficient support to keep your staff working without interruption.
Zero Downtime
Fast resolution of printer, email, and software errors.
Productivity
Users focus on core work, not fighting technology hurdles.
M365 installation, Outlook sync, OS upgrades, antivirus, and license management.
Wi-Fi troubleshooting, VPN setup, Active Directory support, and connectivity checks.
RAM/SSD replacements, printer setup, docking stations, and peripheral troubleshooting.
BitLocker encryption, phishing awareness, screen lock policies, and scheduled health checks.
Reliability
Fast resolution of everyday issues and hardware errors.
Security
Professional management of updates, antivirus, and patches.
Cost
Access to skilled engineers at an affordable SME rate.
Ensuring critical issues are resolved within defined windows.
| Support Tier | Scope of Work | Response Target |
|---|---|---|
| Remote Support | Software glitches, email sync, password resets. | 30–60 Min |
| Onsite Support | Hardware troubleshooting & local networking. | 4–8 Hours |
| Emergency | Site-wide internet or server infrastructure failure. | Priority 1 |
• Fast Turnaround for Critical Faults
• Monthly Proactive Health Audits
• Flexible Remote/Onsite Hybrid Model
• SME-Friendly Fixed Monthly Rates
How quickly can you respond to an issue?
Remote support is typically within 30-60 minutes. Onsite visits are handled within 4-8 business hours depending on faults.
Can you support remote employees?
Yes. We provide remote assistance for laptops, VPNs, and collaboration tools like Microsoft Teams and Zoom.
Do you support Mac users as well?
Yes. We support both Windows and macOS environments ensuring hardware parity across the fleet.
Can you monitor PCs proactively?
Yes, with optional RMM tools, we catch disk errors or performance bottlenecks before they cause downtime.
What happens if hardware fails?
We troubleshoot to verify failure and advise on replacement; we can also assist with procurement and setup.
Standard (6-15 Users)
R8,625 pm
Unlimited remote + 1 onsite visit.
Basic (≤5 Users)
R4,025 pm
Ideal for startups & satellite offices.
Technical Hourly Rates
Setup & Relocation (One-time)
Monthly Health Checks (Servers)
Reliable support for your entire digital ecosystem.