Infra Team
Desktop &
End-User Support
Responsive technical support that keeps staff productive, secure and ready to work.
Remote
Fast Help
Onsite
Hands-on
Users
Supported
End-User Services
Professional support ecosystem.
Teams depend on reliable technology to stay productive. InfraTeam provides quick, practical desktop support so staff spend less time fighting devices, email issues and software errors.
Core Support Pillars
Device troubleshooting, Microsoft 365 support, access management and hardware assistance.
Staff Productivity
Fast resolution of printer, email, connectivity and software issues before they slow the team down.
Devices
PCs & laptops
Outlook & 365
Access
Accounts
Security
Patches
Technical Scope
End-to-end user assistance.
Software Support
Microsoft 365 installation, Outlook sync, OS upgrades, antivirus checks and license support.
Connectivity
Wi-Fi troubleshooting, VPN setup, Active Directory support and basic connectivity checks.
Hardware Care
RAM or SSD replacement guidance, printer setup, docking stations and peripheral troubleshooting.
Endpoint Security
BitLocker, phishing awareness, screen-lock policies, patching support and device health checks.
Common issues we resolve
Slow laptop performance
Wi-Fi or VPN connection issues
Forgotten passwords and locked accounts
Printer offline or driver glitches
Value Proposition
Why choose our support?
Reliability
Fast resolution of everyday issues and hardware errors.
Security
Professional management of updates, antivirus and patches.
Cost
Access to skilled engineers at an affordable SME rate.
Support Pros
- Flexible remote and onsite support.
- Scales with your workforce size.
- Lower cost than full in-house IT staffing.
- Certified technical support team.
Capability
- Windows and macOS support.
- Proactive PC performance monitoring.
- Quick ticket resolution windows.
- Regular fleet health documentation.
Support Workflow
Resolution response SLAs.
Clear windows help users know what to expect and help managers track support performance.
| Support Tier | Scope of Work | Response Target |
|---|---|---|
| Remote Support | Software glitches, email sync and password resets. | 30-60 Min |
| Onsite Support | Hardware troubleshooting and local networking. | 4-8 Hours |
| Emergency | Site-wide internet, server or business-critical failure. | Priority 1 |
Why InfraTeam?
Fast turnaround for critical faults.
Monthly proactive health audits.
Flexible remote and onsite model.
SME-friendly fixed monthly rates.
Frequently Asked Questions
Common support questions.
How quickly can you respond to an issue?
Remote support is typically within 30-60 minutes. Onsite visits are handled within 4-8 business hours depending on the fault.
Can you support remote employees?
Yes. We assist laptops, VPNs and collaboration tools like Microsoft Teams and Zoom.
Do you support Mac users?
Yes. We support both Windows and macOS environments where required.
What happens if hardware fails?
We confirm the failure, advise on replacement and can assist with procurement and setup.
Support Contact
Pricing Models
Standard support plans
Standard - 6 to 15 users
R8,625 pm
Unlimited remote support plus 1 onsite visit.
Basic - 5 users or less
R4,025 pm
Ideal for startups and satellite offices.
Technical Hourly Rates
Infrastructure & add-ons
Setup and relocation - once-off
Monthly Health Checks - Servers
Your Users. Our Support.
Reliable support for your entire digital ecosystem.